Returns & Replacements
If you are not happy with your purchase for any reason then please inform us via telephone 02891826972 within 7 days and we will exchange them or refund your payment when the goods are received back by us, minus the original postage incurred by Big Fish Tackle Company to post to you. Please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted. Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging.
If goods have been damaged then please inform us as soon as possible, before returning the goods to us and we will exchange or offer a full refund. We reserve the right to return the goods to the manufacturer for inspection before issuing a refund. If the manufacturer deems the fault not to be of the product Big Fish Tackle Company reserve the right not to issue a refund.
Returned goods must be unused and in a saleable condition. Any packaging i.e. reel boxes must also be in the same condition as when received.
If you return goods because they were ordered incorrectly or if clothing does not fit you will pay the return postage costs. Please ensure your order is correct before submitting it.
If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge.
Returning Waders and Wading Boots
Please note that before any credit or replacement is sent the waders must be sent back to the manufacturer to be tested. If no manufacturing fault can be found, the customer will be required to redeem the shop postage. Please take this into account when purchasing. Please be aware that waders do not react kindly to gorse, thorns, barbed wire etc.
Returning Fly Lines
Please note that before any credit or replacement is sent the line must be sent back to the manufacturer to be tested. If no manufacturing fault can be found, the customer will be required to redeem the shop postage. Please take this into account when purchasing. Please be aware that Fly Lines do not react kindly to being pulled through rocks and stones etc.
Disputes and complaints should be made directly to us by email or in writing. Your dispute or complaint will be acknowledged within 5 working days and we will aim to resolve it within 10 working days. You will be provided with the name of the person handling your complaint at the time of acknowledgement.
If you have questions about our returns policy or compliants.. please contact us at firstname.lastname@example.org or by phone: 02891826972.